Return Policy

At Hyssop & Honey, each product is crafted and packaged with care to ensure you receive fresh, high-quality skincare. Because our products are made in small batches and contain naturally derived ingredients, we cannot accept returns once an item has been opened or used.

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Eligibility for Returns

We gladly accept returns or exchanges within 14 days of delivery if:

• The item arrived damaged, defective, or incorrect.

• The product is unopened, unused, and in its original packaging.

To request a return, please email hyssopandhoneyskinstudio@gmail.com with your order number, reason for return, and a photo (if applicable). Once approved, you’ll receive return instructions.

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Refunds

• Refunds are issued to your original payment method once the returned item is received and inspected.

• Shipping costs are non-refundable.

• Please allow 5–10 business days for the refund to appear in your account.

Exchanges

If your product was damaged during shipping, please contact us within 7 days of delivery for a replacement.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns on:

• Opened or used skincare items

• Sale or promotional items

• Gift cards

Order Issues

If your order arrives damaged or incomplete, please contact us immediately at hyssopandhoneyskinstudio@gmail.com with photos so we can make it right.

Shipping Returns

Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error.