Terms & Conditions
Welcome to Hyssop & Honey Skin + Wellness Studio ("we," "us," "our"). By using our website, booking services, purchasing products, or visiting our studio, you agree to the following Terms and Conditions. Please read them carefully before engaging with our services.
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1. Appointments and Cancellations
We recommend booking appointments in advance to ensure availability.
Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.
Late arrivals may result in reduced service time or the need to reschedule, depending on our availability.
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2. Pricing and Payments
Prices for services and products are subject to change without notice.
All services and retail products must be paid for in full at the time of your appointment.
We accept cash, major credit/debit cards, and digital payment options.
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3. Promotions, Packages, and Gift Cards
Promotional offers are valid for a limited time and may not be combined unless specifically stated.
Gift cards are non-refundable and cannot be exchanged for cash.
Packages must be used within their stated validity period and are non-transferable.
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4. Health and Wellness Policy
Please inform your esthetician or practitioner of any allergies, medical conditions, or skin sensitivities before your session.
We reserve the right to decline or modify services based on client health concerns for safety reasons.
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5. Satisfaction Policy
We strive to provide the best possible experience. If you're unsatisfied with a service, please notify us within 24 hours.
While we do not offer refunds for services rendered, we may offer adjustments at our discretion.
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6. Liability
Hyssop & Honey is not responsible for allergic reactions or adverse effects resulting from treatments or products, especially when health conditions are not disclosed.
We are not liable for any lost, stolen, or damaged personal items brought into the studio.
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7. SMS/Text Messaging Terms
If you opt in to receive SMS or text messages, you agree to receive automated appointment reminders, updates, and promotional content.
Standard message and data rates may apply. You may opt out at any time by replying STOP or OUT.
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8. Online Store and Orders
All product orders placed through our website are subject to availability.
We do not accept returns on used skincare products. For unopened items, contact us within 7 days of delivery to request an exchange or store credit.
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9. Changes to Terms
We may update these Terms and Conditions as needed. Any changes will be posted on this page. Continued use of our services indicates your acceptance of the updated terms.